Now we are going to tell what is remote customer service and reasons for its popularity. So, a remote customer service agent talks to customers and helps them with their needs and problems. They use technology, work as part of a team, and always keep learning to do their job well.
A remote customer service agent is someone who helps customers from their home or another location outside the company’s office. Working remotely means you no longer have a limited radius for your job search. This widens your search area from local to global and opens up vast possibilities.
Remote customer service reps have the same responsibilities as in-house customer service reps. They reach out to customers and offer new products and services, discounts, proactive solutions, and company news. What does a customer support agent do to manage calls from a different location? Utilizing call routing, forwarding, or cloud-based telephony and virtual calls through software like Skype, Zoom, and Microsoft Teams ensures a seamless user experience without disrupting your operations. With live chat, customers and agents can begin communicating almost instantaneously.
Quality Assurance Soft Skills of a Call Center QA Specialist
Working remotely requires a certain skill set on top of the skills needed for customer service roles. These skills and any previous remote work experience should be prominent on what is remote customer service your resume and LinkedIn profile. It’s important to demonstrate skills such as good time management, self-motivation, problem-solving, and autonomous working, as these are essential if you work remotely without a team present.
Go to networking events, make inroads with people in companies you’d like to work for and make valuable connections on LinkedIn. Of course, not all opportunities will be the same, and there’s no one-size-fits-all solution. However, I’ve learned that when choosing a career path, it’s important to do your research and look through as many sources as possible. Think about asking someone in that company or field as well so that you know what you’re signing up for. Great experience encourage them to stay loyal to a brand, making the field an investment for great companies.
Convin improves customer conversations for contact centers.
According to surveys, 76 percent of consumers prefer to reach customer support via phone calls. Whether they prefer working late at night, in the early morning, or during regular 8-to-5 hours, remote work allows for diverse schedules. Employers can even establish 24/7 customer support by hiring agents in various time zones or with different work-hour preferences, accommodating both early birds and night owls. A quick Google search brings up several sites offering remote customer service jobs, from niche sites to standard job search websites. As a remote customer service agent, you’ll need access to a phone system, computer, high-speed internet, and video conferencing platforms such as Zoom. Employers usually provide equipment essential to the role, but this isn’t always the case.
Credentials for landing a remote customer service job
- This kind of support is particularly useful for customers who need self-service help, as online resource centers allow them to find the answers they’re looking for without having to contact you.
- The same Owl Lab study discovered that 40 percent of people surveyed would take a 10 percent pay cut to be allowed to continue working remotely indefinitely.
- A live chat agent provides constant support to customers or prospects over live chat.
- Although the position is remote, note that you’ll have to travel to domestic locations 5-10% of the time.
- For anyone who likes helping others and is good with technology, being a remote customer service agent could be an exciting and rewarding job.
Companies don’t have to be within commuting distance if you don’t need to visit a physical office, which means you have access to jobs at companies that you never would have if you kept your search local. Lumen Technologies Inc. offers managed services, cloud solutions, communications, network services, and security worldwide. The company uses telemarketing, direct sales agents, inbound call centers, and third parties like digital marketing agencies, door-to-door salespeople, retailers, and satellite television providers to sell their solutions. Fancy Hands provides customers with virtual assistants who help them complete everyday tasks. This service is designed for people who are extremely busy and need someone to organize their day-to-day schedule. Due to its immersive work culture and flexibility in hours, the company has a 3.3-star rating on Glassdoor.
Cognizant Remote Customer Service Inbound Agent
Convin is an AI-backed contact center software that uses conversation intelligence to record, transcribe, and analyze customer conversations. For example, during a big sale, they might need more people to answer questions. It also lets them have people working at all hours, so someone is always available to help. They save money on things like rent and bills, and they can use that money in other parts of the business or offer better prices. Therefore, this isn’t just some kind of freelance deal, it’s a proper business spanning a huge industry.
You can also suggest ways of staying in touch with your team and the systems you need to perform your customer service role remotely. It’s important to consider the standard job search websites, such as Indeed and LinkedIn. These are great starting points that list thousands of remote customer service roles. Remote work has become so common that you can now select remote or on-site work from a drop-down menu in your search. As you look at job listings, make sure that you are applying for positions that require your set of skills and that (hopefully) you will enjoy. Although you should expect to get training on the company’s products and services, it is a good idea to focus on industries that you know something about.
