Helpdesk Engineer Job Description

Support Desk Engineer WHO WE ARE It all started with two guys on a fishing dock. Work performed primarily in an office environment, consisting of light to moderate physical activity . Provide IT support to all users across the studio, in the office and remotely. Always keep learning – in an ever-changing industry, learning new skills is a must, and we’re happy to help our team to acquire them.

  • On average, the desktop support specialists annual salary is $7,482 lower than what help desk engineers make on average every year.
  • FieldEngineer can provide your business with a certified IT help desk engineer.
  • Install equipment at customer’s locations, including new equipment, upgrades and system relocations.
  • Some jobs you might find interesting include a desktop support specialist, desk support technician, information engineer, and senior infrastructure engineer.
  • Whereas, help desk engineers have higher paychecks in the finance industry where they earn an average of $67,498.

The total cash compensation, which includes base, and annual incentives, can vary anywhere from $57,063 to $72,143 with the average total cash compensation of $63,896. KMS was established in 2009 as a U.S.-based software development & consulting company with development centers in Vietnam. Over 13 years of operation, we have been trusted globally for the superlative quality of software services, products, technology solutions and engineers’ expertise.


An IT help desk engineer can expect to earn something between $55,000-$65,000 annually. Depending on the company, IT help desk engineers can also work per hour. At FieldEngineer, we vet all our IT help desk engineers according to skills and certifications, ensuring we find you the right person for the job. The Service Desk Engineer is responsible for onsite service and support needs for our customers.

helpdesk engineer

Then choose from 10+ resume templates to create your Help Desk Engineer resume.

People Operations

Candidates must be self-motivated, have excellent customer service skills, and integrity beyond reproach. Sonar was started by a team of developers that wanted to change the way code is built in an agile development process. The company was created to develop the open-source tool SonarQube, which is now the standard in code quality management with over 350,000 instances deployed today. Its open source and commercial solutions – SonarLint, SonarCloud, and SonarQube – support 29 programming languages. Trusted by more than 300,000 organizations globally, Sonar is considered integral to delivering better software.

  • Some service desk engineers must be familiar with hardware issues as well as software problems.
  • Then choose from 5+ resume templates to create your help desk engineer resume.
  • Ensured the consistent achievement of service level agreements by conducting regular audit reports for desktop systems.
  • Information Technology is’s core competency, and an IT career with us provides excellent growth opportunities in an exciting, multicultural environment.

The objective is to provide high quality, client-centric, exceptional customer service via remote and on-site support at multiple client locations. You will primarily operate in a Windows environment and are expected to provide end user support and will require various troubleshooting functions as necessary. An IT help desk assists all users in troubleshooting a number of IT problems and issues. An IT helpdesk engineer can also earn a good salary and IT help desk jobs are always in demand. SonarSource’s IT Operations team is looking for a HelpDesk Engineer to provide support to our growing number of users.

Roles and Responsibilities of IT Help Desk

As mentioned, these two careers differ between other skills that are required for performing the work exceedingly well. IT help desk jobs typically involved troubleshooting general IT problems. They allow businesses to track and identify issues and resolve underlying problems. IT help desk software is also used in order to streamline the ticketing process. This means help desk engineer customers are given automated ticketing to ensure their query is directed to the right help desk support engineer. As a HelpDesk Level 1 Engineer at SonarSource, you provide an IT Environment to our colleagues that allows them to operate in an efficient manner. Your expertise will help deploy hardware and software to users, support their usage, and resolve issues.

  • For our team in Bangkok, we are looking for candidates with Customer Support, Helpdesk experience.
  • Desktop support technicians maintain the safety and security of networks, preventing unauthorized access and illegal dissemination of database information.
  • At SonarSource, we consider our team being very open, hands-on, and with a high level of expertise in serving Sonar’s big goals.
  • It uses ticketing services that assign customers to the right person to help.
  • Rewarding IT careers often begin on the help desk and the support field is booming at the moment.
  • The Service Desk Engineer is responsible for onsite service and support needs for our customers.

This position description is a communication tool and is not intended to be all-inclusive. Employee may be required to perform other duties to meet the ongoing needs of the organization. Good working knowledge of the PlayStation development hardware and it’s tools. Experience of working in a development environment and configuring development equipment. Very good knowledge and experience with the Windows desktop, Mac OS and the Microsoft O365 suite. Installation, configuration, and maintenance of company approved software. At SonarSource, we consider our team being very open, hands-on, and with a high level of expertise in serving SonarSource’s big goals.

These numbers represent the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. Additional pay could include cash bonus, commission, tips, and profit sharing. The «Most Likely Range» represents values that exist within the 25th and 75th percentile of all pay data available for this role.

What’s more, is that the projected number of opportunities that are predicted to become available for a help desk engineer by 2028 is 83,100. Analyze, diagnose and resolve problems on hardware, software, OS, applications and devices. Manage the PC refresh program transferring all user data remotely and installing require software applications. Proactive monitoring of all production networks, servers, applications and services. By submitting this form, you understand and agree to our privacy statement and that we may collaborate and share your data with third-party providers to improve the recruitment experience. No out of town travel required – client service area within 25 miles of office.